Consumers received more than $30 million dollars in refunds and compensation during the 2013/2014 financial year following the intervention of the Consumer Affairs Commission (CAC).
During the period, the CAC handled 1,499 complaints. Of that figure, 1229 were settled -an average resolution rate of 82 per cent.
According to Sharon Ffolkes Abrahams, Minister of State in the Ministry of Industry, Investment & Commerce Ministry, these figures indicate the level of grievances consumers are facing in the marketplace.
Additionally, Mrs Ffolkes-Abrahams has revealed that 440 cases were investigated by the Fair Trading Commission (FTC), last fiscal year.
These comprised 166 cases that were unresolved at the end of the previous financial year.
The FTC has the power to carry out investigations to determine if any enterprise is engaging in practices that are in contravention of the Fair Competition Act.
View the original article here
Consumers received more than $30M in compensation last fiscal year
