Four companies receive service excellence awards

FOUR organisations have been selected as Ambassadors of Service Excellence by the Jamaica Customer Service Association (JaCSA), for their exceptional customer service.

The organisations, Sagicor Life Jamaica Limited, Jamaica International Insurance Company, National Housing Trust (NHT) and the Cornwall Regional Hospital in St James, are this year’s winners of the Private Sector Organisation of Jamaica

(PSOJ)/JaCSA Service Excellence Awards.

This was revealed by Deputy Chairman of JaCSA Richard Rowe, while giving an overview of the work of the organisation, at the National Customer Service Week (NCSW) church service held on Sunday.

Rowe explained that as Ambassadors, these entities will be showcased at JaCSA events and will work with the association and the Cabinet Office to promote and facilitate service excellence nationally.

Meanwhile, he urged service organisations and employers to commemorate NCSW week by raising awareness of the importance of customer service in their organisations.

“Boost morale through motivation and teamwork. Reward front-line and other representatives. Show appreciation to other departments and teams for their support and remind customers of your commitment to customer satisfaction. Spread love and care within your organisation, home, community and throughout Jamaica,” he encouraged.

The church service was the first in a series of activities organised by JaCSA to observe NCSW under the theme: ‘Exceptional Customer Experience: Gateway to National Transformation.’ JaCSA has partnered with the Office of the Cabinet and other institutions to host the week’s celebrations.

The highlight of the week will be a two-day Service Excellence Conference which ends today.

JaCSA was established in December 2001 and is a strategic partner of the International Customer Service Association.

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Four companies receive service excellence awards

Cultural centers in New York and Miami to host “Evenings of Excellence”

Events are free and will feature presentations by Caribbean author, economist and motivational speaker Zhivargo Laing,.

NEW YORK, United States, Monday September 15, 2014 – The second annual Evenings of Excellence series, sponsored by Wells Fargo Home Mortgage, will be held at the Miramar Cultural Center in the Miami area and Christian Cultural Center in New York this Fall.

Organizers confirmed that on Tuesday, October 21, the empowering event will be held at the Miramar Cultural Center/ArtsPark in the Miami/Fort Lauderdale market (2400 Civic Center Place, Miramar, Florida), a venue created to celebrate creativity and diversity within the city.

The empowering series then moves to New York on Wednesday, November 12 at the popular Christian Cultural Center in Brooklyn (12020 Flatlands Avenue, Brooklyn, New York), one of the city’s dynamic worship and spiritual growth centers.

Both events are free and will feature presentations by Caribbean author, economist and motivational speaker Zhivargo Laing, who will be joined by other community notables to deliver inspiring messages of personal empowerment and economic prosperity.

To be held from 6 to 9 p.m., the overarching theme for the Evenings of Excellence will be building and leveraging the intellectual, financial, spiritual and cultural strength of the Caribbean- and African-American communities.

Attendees will enjoy musical entertainment, participate in hotel prize giveaways during the event, which will also include an awards component.

Four individuals will receive the Caribbean Media Exchange (CMEx) Leadership Award.

To register and for further information, visit www.eveningsofexcellence.com. Space is limited.

The Evenings of Excellence series is sponsored by Wells Fargo Home Mortgage and supported by Marketplace Excellence, the Caribbean Media Exchange (CMEx), Finn Partners and SENA Sales and Marketing.

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Cultural centers in New York and Miami to host “Evenings of Excellence”

Wells Fargo Home Mortgage to sponsor second annual Evenings of Excellence

Free inspirational seminars are targeted to Caribbean and African-American communities in South Florida and New York

NEW YORK, United States, Friday July 18, 2014 - The second annual Evenings of Excellence series, supported by Wells Fargo Home Mortgage, is being planned for the fall in South Florida and the New York metropolitan area.
Slated for October 21, 2014 (Miami/Fort Lauderdale) and November 12, 2014 (New York City) from 6 p.m. to 9 p.m., the two evenings will feature presentations from Caribbean author, economist and motivational speaker Zhivargo Laing, who delivers an inspiring message of personal empowerment and economic prosperity, as well as other well-known personalities and leaders from the media, entertainment, business and government sectors.

The overarching theme for Evenings of Excellence will be building and leveraging the intellectual, financial, spiritual and cultural strength of the Caribbean- and African-American communities.

“Wells Fargo is committed to diversity and inclusion, and we look forward to strengthening our relationship with Caribbean- and African-American communities in these two very important markets,” said Cerita Battles, senior vice president and head of retail diverse segments at Wells Fargo Home Mortgage, announcing the company’s support for the 2014 series.

These events, which are free to the public, will serve as a platform for discussing serious, topical issues, but they will also be fun-filled and enjoyable, with musical entertainment and several Caribbean destinations and hotels offering prize giveaways.

“What we started last year was very inspirational and the messages shared with participants have the potential to positively impact large communities across the country,” said Battles.

The Evenings of Excellence series is also supported by Marketplace Excellence, the Caribbean Media Exchange (CMEx) and Finn Partners.

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Wells Fargo Home Mortgage to sponsor second annual Evenings of Excellence