Saturday, January 10, 2015 | 11:54 AM
KINGSTON, Jamaica – The Jamaica Customs Agency (JCA) is implementing new measures to streamline its business processes and reduce transaction and waiting times for customers.
“These customer service initiatives not only speak to the service delivery provided by our staff, but also all our business processes and of course updating our information systems technology,” said Major Richard Reese, Chief Executive Officer (CEO) of the JCA.
Reese said that the agency is continually striving to enhance its services in an effort “to establish a culture that exemplifies quality customer service and high maintenance of service standards.”
He noted that since receiving executive agency status in 2013 the entity has gone through a number of organisational changes in accordance with its long term modernisation plan.
“We are doing very well both in terms of revenue and trade facilitation within the confines of the existing legislation. So, we are now in the process of amending the laws to facilitate better trade,” the CEO said, adding that some of the laws have already been changed to support electronic transactions.
“Our regulations are to be amended to support the flexi-work week to look at shift systems, so we are continually in the mode of change and reviewing our business processes,” he said.
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Jamaica Customs implementing measures to reduce transaction time
